But, encourage and empower team members to deviate from protocols when necessary, such as team members taking on additional duties to accomplish daily goals when the team is short-handed. Efficiency improves if the team understands and follows the same protocol. Likewise, you may assign one veterinary technician the primary responsibility of handling veterinary technician appointments, but also establish a secondary person if the primary technician is unavailable.Ĭreate workflow protocols, but promote flexibility. For example, each day you may assign a technical team member to be the backup person to assist the front-office team with answering phones. Defining primary and secondary roles for completion of tasks improves productivity. Use checklists to enhance efficiency, such as a list of duties for preventive-care appointments or a list of end-of-day duties.Īssign primary and secondary roles. By rotating job roles, you alleviate stress and boredom while ensuring team members learn multiple job duties. Does that work for you? Are you comfortable giving her directions?Ĭreate daily or weekly rotating assignments. Encourage team members to communicate with phrases such as, I can do Scooter's treatment while you review Jake's home-care instructions with Mrs. Ask if they have questions or need assistance and clarify prioritization of job tasks when delegating. Rather than assuming, check in with other members to assess their knowledge and comfort about completing job duties. What may be intuitive or obvious to one team member is not always clear to everyone on the team. These 4 steps will help clarify roles and improve efficiency.ĭo not make assumptions. Problems arise when specific details about job responsibilities are not clearly defined. Keep the practice running smoothly and minimize stress with these suggestions. 1įor example, if one practice goal is to provide excellent service by telephone, involve the whole team by encouraging every team member to answer the telephone during busy periods.Įven teams with shared goals run into inefficiency problems. To improve teamwork and productivity, be sure to clearly articulate the goals of the practice so everyone is focused on shared goals. Do you have a “working group” or a team at your practice? Working groups focus on individual goals, whereas a team focuses on shared goals. Many factors influence workplace efficiency, but whether team members work together effectively as a team is most important.
Present your thoughts in a productive and positive way to your practice leadership. Use this article to analyze and assess your team. You may not be the designated manager in your practice, yet you can add value to your role and your practice by making concrete, productive suggestions geared toward efficiency improvement. Feeling stressed? Not enough hours in the day to complete your job duties? Is your practice disordered and chaotic much of the time? If you answered Yes, you may need to focus on improving workplace efficiency.
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